Terms and conditions


Please note tickets are non-refundable. Refunds will only be made in the case of cancellation or change to the event.

Guest tickets are not usable at GFF.

Please note that the programme may be subject to change.

At the discretion of the manager, tickets may be exchanged for another performance for a £1.50 per ticket exchanged. This exchange must be done before the start time of the original film, and as far in advance as possible. If tickets are not of equal value, the additional cost will also be charged.

Please request any concessions at the time of purchase. Concessions cannot be applied after purchase. Proof of concession status will be requested when purchasing or collecting tickets.

Please note that late entry to the cinema is at the discretion of the Duty Manager. Cinema managers reserve the right of admission and their decision is final.

While in film screenings, we request patrons refrain from talking or making noises which could distract others and also from using any form of light source which could affect the enjoyment of fellow audience members. This includes the use of mobile phones and electronic cigarettes.

All seats are unreserved, unless otherwise stated.

Gift Vouchers

Vouchers must be exchanged wholly for tickets, courses, memberships and Glasgow Film Festival tickets at the GFT Box Office. All tickets, goods and services are subject to availability. 

Vouchers cannot be exchanged for cash and change will not be given under any circumstances.

Vouchers may not be redeemed against the value of previously purchased tickets.

Vouchers may only be exchanged in person at GFT, 12 Rose Street, Glasgow, G3 6RB.

Vouchers are valid for one year from date of purchase. GFT reserves the right to restrict the use of Gift Vouchers in the event of exceptional circumstances.

Lost, stolen or damaged gift vouchers shall not be reissued. Vouchers are sent through the post at the customer’s own risk. Gift Vouchers purchased over the telephone will incur a £1.50 phone booking fee and a postage charge will be applied to vouchers requested to be mailed to the recipient.

Current Discount Offers

Multi-Buy Discounts
Various multi-buy discounts are available on selected seasons throughout the year and on GFF tickets. You can find details of these on the film and season listings.
Discounts are automatically applied online or at box office when eligible ticket combinations are placed in customer basket.
Tickets must be purchased in the same transaction for discount to apply.
CineCard discount applies. (For discount to be applied CineCard holders should process their own purchase in one transaction before purchasing any other tickets.)
Not available in conjunction with any other offer.
Not available in conjunction with Child tickets.
Not available in conjunction with 15-25 Card discount.

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