FAQs - Frequently Asked Questions for Visiting GFT

This information is for customers who plan to visit GFT.

Q. Will GFT be closed over Christmas?

A. GFT will be closed on 25 and 26 December for Christmas, and again on 31 December and 1 January for Hogmanay.

Q. Do I have to wear a face covering in GFT?

A. The Scottish Government still strongly recommend that masks are worn in indoor public settings however it is now not a legal requirement. Voluntary wearing of face masks is appreciated in busy screenings.

Q. Will seats in the cinema be socially distanced?

A. No. From Tuesday 27 December 2022, all screenings will have full, unlimited seating capacity unless otherwise stated.

Q. Can I buy tickets at the Box Office?

A. Yes - but we recommend buying tickets online as this guarantees you will get a ticket. All tickets booked online or over the phone can be collected from Box Office on arrival at the cinema. Box Office opens daily, 30 minutes before the first film, and closes 15 minutes after the start time of the last film in the evening.

Q. Can I buy tickets online or at Box Office up until the start time of the film screening?

A. You can buy tickets from the Box Office up until the film start time, and online up until 15 minutes before the film starts. However, it is worth noting that tickets are on a first come, first served basis and we would recommend purchasing tickets in advance to avoid disappointment.

Q. Will there be hand sanitiser available for customers to use at GFT?

A. Yes hand sanitiser stations are available for customers to use throughout GFT. You will be asked to use these when entering GFT. Please use these as/when needed while visiting GFT.

Q. Why is there no GFT brochure showing the film listings?

A. As we are now programming on a shorter rolling basis we are not producing any GFT brochures. A weekly sheet (Friday – Thursday) is available from the foyer with film times for the current week. We also have a monthly PDF that is available here that offers an At A Glance view of the month's screenings.

Q. Can I bring my own food and drink to GFT to consume during a screening?

A. Yes - but a reminder that neither hot food or your own alcohol is allowed in the cinema. Please also remember to take all your rubbish with you to the bins placed at the exits as you leave.

Q. Can I buy food and drink at GFT to consume during a screening?

A. Yes - our upstairs bar will be open and offering drinks and snacks, as before, for you to take into the cinema. All drinks items are served in compostable cups to take in with you to the cinema. We sell water in cans (no plastics) which can be recycled. We accept customers' own water bottles to refill and offer a discount on hot drinks for using your own reusable cup.

Q. How often will the films being screened be updated?

A. Our programme will be updated on a monthly basis with new screenings. We highly recommend signing up for our weekly enewsletter to keep up to date with all new film programming information: glasgowfilm.org/enewsletters

Q. What are the new opening hours of GFT?

A. GFT opens 30 minutes before the first film each day.

Q. I have access requirements and/or will need assistance during my visit to GFT.

A. Please email access@glasgowfilm.org to let us know if you require any assistance with access including use of the lift for your visit to Cinema 1. If you require a wheelchair space and carer ticket, please email with your contact details including telephone number so we can call you back to help with your booking. GFT accepts the CEA card for customers who require a carer ticket to visit the cinema, subject to availability.

Q. Will the cinema toilets be open for customer use?

A. Yes - ticket holders only can access the toilets before, during and after their screening.

Q. Will the bar be open?

A. Yes, the upstairs bar will be open and staff will be behind perspex screens.

Q. I have been shielding / am vulnerable - can I have more space around me in the cinema?

A. From Tuesday 27 December 2022, all screenings will have full, unlimited seating capacity. However, our weekday afternoon screenings tend to be quieter, so it should often be possible to have some distance around you if attending one of these screenings.

Q. How often is the cinema cleaned?

A. The cinema has a team of six cleaners and they clean the cinemas thoroughly every morning. All touch points are then cleaned between every screening and we have allowed additional time between shows for the new enhanced cleaning routine to be carried out.

Q. I don’t have contactless / I can’t pay by card.

A. We encourage contactless payment whenever possible but will accept cash if you can’t pay by card.

Q. Can I arrive early?

A. We would ask that you arrive at GFT no earlier than 15-20 minutes before the programme start time for your visit, allowing for other audiences to leave before you. The foyer and bars have a few seated areas available for customers. All cafe bar items can be taken into the screen with you.

Q. Can I arrive late (after trailers)?

A. Customers will not be allowed to enter the cinema if they arrive more that 15 minutes after the film has actually started, to avoid disturbing other cinema-goers. If you attend less than 15 minutes late and the film has already started, we may choose to seat you in a seat nearer to the entrance of the cinema to lessen disruption to others, subject to seating availability.

Q. Can I still get cheaper tickets for Friday screenings before 5pm?

A. Yes these tickets are still available. The Tuesday Treats promotion is also now reinstated.

Q. I am exhibiting symptoms of Covid-19 but have pre-booked tickets. Should I still attend? Will I get my money back?

A. No you should not attend the cinema. Please inform us at the earliest opportunity so we can try to resell your tickets. Unfortunately, we cannot offer refunds but if we know a minimum of 2 hours before your film, then we can offer you gift vouchers for future use, minus a £1.50 transaction fee per ticket.

Q. I don't like the seats I have. Can I change them when I get in to the cinema or when the film starts?

A. Most of our screenings are general admission with unreserved seating; therefore, you would choose your own seats on arrival at the cinema. If attending very close to the start time, less choice of seats will be available, so if you have a specific area you are hoping to sit in, we would advise coming in plenty of time to choose your seats (approximately from 15-20 minutes prior to start time).

Q. I still have questions or concerns about visiting GFT - who can I speak to?

A. We will have staff and volunteers throughout GFT to answer questions and keep you safe. If you want to ask something not covered on this page, you can send any questions or concerns to feedback@glasgowfilm.org (this email is monitored Monday to Friday only, from 10am to 6pm

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