FAQs - Frequently Asked Questions for Visiting GFT

This information is for customers who plan to visit GFT.

Q. Do I have to wear a face covering in GFT?

A. Yes - It is mandatory to wear face coverings in cinemas, although there are exemptions for some people. It is reasonable to remove a face covering when you need to eat and drink, but you must replace your face covering once you have finished eating and drinking. If you wear a face visor/shield you are asked to also wear a face covering, as a visor is not considered to offer sufficient protection. Please see official face coverings guidance.

Q. Will seats in the cinema be socially distanced?

Distancing restrictions ended on 9 August, however we have capped the tickets available for selected screenings to help customers become used to this. All Monday to Friday shows before 5pm have capacity capped at 50% (unless otherwise stated). All other screenings have full unlimited seating capacity (unless otherwise stated). This is a temporary measure and we ask that all customers are considerate to their fellow audience members when choosing where to sit.

Q. Can I buy tickets at the Box Office?

A. Yes - but we recommend buying tickets online as this guarantees you will get a ticket. We envisage most tickets will be sold online before the screening as there is reduced capacity. Box Office opens daily, 30 minutes before the first film, and closes 15 minutes after the start time of the last film in the evening.

Q. Can I buy tickets online or at Box Office up until the start time of the film screening?

A. You can buy tickets from the Box Office up until the film start time, and online up until 15 minutes before the film starts. However it is worth noting that tickets are on a first come, first served basis and - especially whilst we are operating at a reduced capacity - we cannot guarantee ticket availability up until the film start time and would recommend purchasing tickets in advance.

Q. Will there be hand sanitiser available for customers to use at GFT?

A. Yes hand sanitiser stations are available for customers to use throughout GFT. You will be asked to use these when entering GFT. Please use these as/when needed while visiting GFT.

Q. Will face coverings be available at GFT if I forget to bring one or I don’t have one?

A. No - you must bring your own face covering to GFT.

Q. Will I be allowed to enter if I don’t provide my contact details?

A. No, all customers must enter their contact details when buying online or over the counter at Box Office, in order for us to be able to provide details to Test and Protect if necessary.

Q. Why is there no GFT brochure or ‘Weeklies’ leaflet showing the film listings?

A. We are currently not producing or having any paper in the building for customers to pick up, to avoid any contamination. As we are now programming on a shorter rolling basis we are not, for the foreseeable future, producing any GFT brochures.

Q. Can I bring my own food and drink to GFT to consume during a screening?

A. Yes - but a reminder that neither hot food or your own alcohol is allowed in the cinema. Please also remember to take all your rubbish with you to the bins placed at the exits as you leave.

Q. Can I buy food and drink at GFT to consume during a screening?

A. Yes - our upstairs bar will be open and offering drinks and snacks, as before, for you to take into the cinema. There are social distancing markers for the upstairs bar and the staff are behind perspex screens. All drinks items will be served in compostable cups to take in with you to the cinema. We sell water in cans (no plastics) which can be recycled. We accept customers' own water bottles to refill and offer a discount on hot drinks for using your own reusable cup.

Q. How often will the films being screened be updated?

A. Our programme will be updated on a fortnightly basis with new screenings. We highly recommend signing up for our weekly enewsletter to keep up to date with all new film programming information.

Q. What are the new opening hours of GFT?

A. GFT opens 30 minutes before the first film each day.

Q. I have access requirements and/or will need assistance during my visit to GFT.

A. Please email access@glasgowfilm.org to let us know if you require any assistance with access including use of the lift for your visit to Cinema 1. If you require a wheelchair space and carer ticket, please email with your contact details including telephone number so we can call you back to help with your booking.

Q. Will the cinema toilets be open for customer use?

A. Yes - ticket holders only can access the toilets before, during and after their screening. Please note that after the screening, due to exiting through the fire exits, we would need you to re-enter through the front door if you require to use the toilets.

Q. Will the bar be open?

A. Yes, the upstairs bar will be open and staff will be behind perspex screens.

Q. Can I sit beside someone from my household? Can I sit beside someone not from my household?

A. Yes, now that restrictions have been eased and we have unreserved seating you can sit beside anyone you attend with. However we ask that you be considerate to other members of the public and try to leave a gap in seating between you and other groups where possible.

Q. I have been shielding / am vulnerable - can I have more space around me in the cinema?

A. Our seating plans have adapted over the last few months, observing the Scottish Government regulations. There are now no restrictions on social distancing. However we have chosen to only sell up to 50% of our capacity, therefore it should be possible to have some distance around you during your visit. After 17 September 2021, we will return to full capacity for most shows but will continue to cap a small number of selected screenings at 50% to allow customers to come in a less busy environment if they prefer.

Q. Will the staff be wearing face masks?

A. Yes, as per the Scottish Government's current advice, unless they are behind glass in the Box Office, or perspex in the kiosk and upstairs bar.

Q. How often is the cinema cleaned?

A. The cinema has a team of six cleaners and they clean the cinemas thoroughly every morning. All touch points are then cleaned between every screening and we have allowed additional time between shows for the new enhanced cleaning routine to be carried out.

Q. I don’t have contactless / I can’t pay by card.

A. We encourage contactless payment whenever possible but will accept cash if you can’t pay by card.

Q. When are you bringing back Access Film Club / Movie Memories / Visible Cinema / Take 2 etc?

A. Currently we are running Visible Cinema, Access Film Club and Movie Memories screenings on our Glasgow Film At Home platform. Access Film Club returns to GFT on 9 & 10 August and Visible Cinema returns to GFT on 19 August. Tickets for these screenings are on sale now. Take 2 screenings will resume from 4 September.

Q. Can I arrive early?

A. You should aim to arrive at GFT no earlier than 15 minutes before the programme start time for your visit, allowing for other audiences to leave before you. The foyer area has very limited seating and the bars have no seating available. All cafe bar items can be taken into the screen with you.

Q. Can I arrive late (after trailers)?

A. Customers will not be allowed to enter the cinema if they arrive more that 15 minutes after the film has actually started, to avoid disturbing other cinema-goers. If you attend less that 15 minutes late and the film has already started, we may choose to seat you in socially distanced seat nearer to the entrance of the cinema to lessen disruption to others, subject to seating availability.

Q. Can I still get cheaper tickets for Friday screenings before 5pm?

A. Yes these tickets are still available, however the Tuesday Treats promotion is presently not available due to the restricted use of the cinema.

Q. What should I do if I feel unwell whilst in the building?

A. We ask that you speak to the volunteer usher or the nearest member of staff who will inform the Duty Manager who will come and attend to you.

Q. I am exhibiting symptoms of Covid-19 but have pre-booked tickets. Should I still attend? Will I get my money back?

A. No you should not attend the cinema. Please inform us at the earliest opportunity so we can try to resell your tickets. Unfortunately we cannot offer refunds but if we know a minimum of 2 hours before your film, then we can offer you gift vouchers for future use, minus a £1.50 transaction fee per ticket.

Q. I don't like the seats I have. Can I change them when I get in to the cinema or when the film starts?

A. If you have purchased a ticket with allocated seating and wish to change your seat on arrival please ask a member of the Box Office staff or a volunteer usher to assist you with this. This is subject to availability and if the screening is sold to capacity, we will be unable to assign a new seat.

Q. I still have questions or concerns about visiting GFT - who can I speak to?

A. We will have staff and volunteers throughout GFT to answer questions and keep you safe. If you want to ask something not covered on this page, you can send any questions or concerns to feedback@glasgowfilm.org (this email is monitored Monday to Friday only, from 10am to 6pm).

All Monday to Friday shows before 5pm have capacity capped at 50% (unless otherwise stated). All other screenings have full unlimited seating capacity (unless otherwise stated).

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