FAQs - Frequently Asked Questions for GFT's Re-Opening


This information is for customers who plan to visit GFT following its re-opening on 31 August.

Q. Do I have to wear a face covering in GFT?

A. Yes - It is mandatory to wear face coverings in cinemas, although there are exemptions for some people. It is reasonable to remove a face covering when you need to eat and drink. If you wear a face visor/shield you are asked to also wear a face covering, as a visor is not considered to offer sufficient protection. Please see official face coverings guidance.


Q. Will seats in the cinema be socially distanced?

A. Yes we are complying with social distancing as mandated by the Scottish Government, and we have created specific seating plans for each screening that meet these distancing requirements. Seats are allocated on booking.


Q. Can I buy tickets at the Box Office?

A. Yes - but we recommend buying tickets online as this guarantees you will get a ticket. We envisage most tickets will be sold online before the screening as there is reduced capacity.


Q. Can I buy tickets online or at Box Office up until the start time of the film screening?

A. You can buy tickets from the Box Office up until the film start time, and online up until 15 minutes before the film starts. However it is worth noting that tickets are on a first come, first served basis and - especially whilst we are operating at a reduced capacity - we cannot guarantee ticket availability up until the film start time and would recommend purchasing tickets in advance. 


Q. Will there be hand sanitiser available for customers to use at GFT?

A. Yes hand sanitiser stations are available for customers to use throughout GFT. You will be asked to use these when entering GFT. Please use these as/when needed while visiting GFT.


Q. Will face coverings be available at GFT if I forget to bring one or I don’t have one?

A. No - you must bring your own face covering to GFT.


Q. Will I be allowed to enter if I don’t provide my contact details?

A. No, all customers must enter their contact details when buying online or over the counter at Box Office, in order for us to be able to provide details to Test and Protect if necessary.

Q. Why is there no GFT brochure or ‘Weeklies’ leaflet showing the film listings?

A. We are currently not producing or having any paper in the building for customers to pick up, to avoid any contamination. As we are now programming on a shorter rolling basis we are not, for the foreseeable future, producing any GFT brochures. 


Q. Can I bring my own food and drink to GFT to consume during a screening?

A. Yes - no hot food is allowed in the cinema and remind you to take all your rubbish with you to the bins placed at the exits as you leave.


Q. Can I buy food and drink at GFT to consume during a screening?

A. Yes - our upstairs bar will be open and offering drinks and snacks, as before, for you to take into the cinema. There are social distancing markers for the upstairs bar and the staff are behind perspex screens.


Q. How often will the films being screened be updated?

A. Our initial programme runs from 31 August to 10 September and going forward will cover a two-week period.


Q. What are the new opening hours of GFT?

Monday to Thursday – GFT opens 30 minutes before the first film.

Friday to Sunday – 12noon or one hour before the first performance (if it commences after 1pm).

Q. I have access requirements and/or will need assistance during my visit to GFT.

A. Please email access@glasgowfilm.org to let us know if you require any assistance with access including use of the lift for your visit to Cinema 1. If you require a wheelchair space and carer ticket, please email with your contact details including telephone number so we can call you back to help with your booking. 


Q. Will the cinema toilets be open for customer use? 

A. Yes - ticket holders can access the toilets before, during and after their screening. Please note that after the screening, due to exiting through the fire exits, we would need you to re-enter through the front door if you requite to use the toilets.


Q. Will the bar be open?
Yes, the upstairs bar will be open and staff will be behind perspex screens.


Q. Can I sit beside someone from my household? Can I sit beside someone not from my household?

A. Currently we only offer seating in singles or doubles, you can sit beside one other person only.


Q. I have been shielding / am vulnerable - can I have more space around me in the cinema?

A. Our seating plans have allowed for 2 metres around the chosen seats so this would be guaranteed during your visit, should you chose to attend. 


Q. Will the staff be wearing face masks?

A. Yes, as per the Scottish Government's current advice, unless they are behind glass in the Box Office, or perspex in the kiosk and upstairs bar.


Q. How often is the cinema cleaned?

A. The cinema has a team of five full-time cleaners and they clean the cinemas thoroughly every morning. The cinemas are then cleaned between every screening and we have allowed a minimum of 45 minutes between shows for the new enhanced cleaning routine to be carried out.


Q. I don’t have contactless / I can’t pay by card.

A. We encourage contactless payment whenever possible but will accept cash if you can’t pay by card.


Q. When are you bringing back Access Film Club / PWYD / Movie Memories / Visible Cinema / Take 2 / etc?

A. We are contacting these audiences to see when they might feel comfortable returning to the cinema, and will listen to their responses and then bring back those shows as and when we can.


Q. Can I arrive late (after trailers)?

A. Yes, as it is allocated seating, however no one will be admitted 10 minutes after the start of the film to avoid disturbing other cinema-goers. If you attend the cinema and the film has already started, we may choose to seat you in socially distanced seat nearer to the entrance of the cinema to lessen disruption to others, subject to seating availability. 


Q. Can I still get cheaper tickets for Friday screenings before 5pm? 

A. Yes these tickets are still available, however the Tuesday Treats promotion is presently not available due to the restricted use of the cinema.


Q. What should I do if I feel unwell whilst in the building?

A. We ask that you speak to the volunteer usher or the nearest member of staff who will inform the Duty Manager who will come and attend to you. 


Q. I am exhibiting symptoms of Covid-19 but have pre-booked tickets. Should I still attend? Will I get my money back?

A. No you should not attend the cinema. Please inform us at the earliest opportunity so we can try to resell your tickets. Unfortunately we cannot offer refunds but if we know a minimum of 2 hours before your film, then we can offer you gift vouchers for future use, minus a £1.50 transaction fee per ticket. 


Q. I don't like the seats I have. Can I change them when I get in to the cinema or when the film starts?

A. To ensure that we are complying with proper social distancing as mandated by the Scottish Government, and to ensure thorough cleaning between performances, we have created specific seating plans for each screening. If we can reassign you a seat that is within the seating plan, we are very happy to do so. Please ask a member of the Box Office staff or a volunteer usher to assist you with this. If the screening is sold to capacity, it is very unlikely that we will be able to assign a new seat, and we ask that you please keep the health and safety of your fellow audience members in mind and do not move seats before consulting with a member of the GFT team.  


Q. I still have questions or concerns about visiting GFT - who can I speak to?

A. We will have staff and volunteers throughout GFT to answer questions and keep you safe. If you want to ask something not covered on this page, you can send any questions or concerns to feedback@glasgowfilm.org (this email is monitored Monday to Friday only, from 10am to 6pm).

Missed our Facebook Live Q&A? Watch it again below:

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