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How to Watch - FAQs

My Account

Do I need to create an account? A Glasgow Film At Home account is required to watch any of our films online. You can browse our catalogue, view film information and watch trailers without an account.

What does having an account allow me to do? Your account allows you to buy films to watch online. You can also create your own watchlist of films currently available or coming soon.

How much does an account cost? Creating an account is totally free. You will only be asked for payment when you want to watch a film.

I already have an account at glasgowfilm.org. Can I use that to watch films on Glasgow Film At Home? No. The Glasgow Film At Home website is separate from our GFT, GFF and GYFF sites. This means you will need a separate account to use Glasgow Film At Home.

Can I use my Glasgow Film At Home account to buy tickets for GFT shows? No. Your Glasgow Film At Home account will only allow you to pay for content in our online catalogue. Tickets for screenings held in person (i.e. in GFT) should be purchased online here or in person at the box office.

What do you do with my account information? Please refer to our privacy policy to see how we use your information.

How old do I need to be to have an account? 18 or older.

What if I forget my password? Click Forgotten Your Password on the login page to reset your password.

What is My List? This is your personal reminder of films you are interested in. When browsing you can select Add to My List and the film will be saved here.

What is My Library? Once you pay for content it is automatically added to your library. It will remain here until the end of the specified rental period.

Watching a film

Will Glasgow Film At Home work on my device? Please refer to System Requirements for more information.

How do I watch a film? Once you have created an account:

  • Browse the collection and select your film
  • Click on the image to go to that film’s page, where you can view the prices, and click Rent
  • Alternatively you can hover over the image to view the price and click Rent direct from the browsing page
  • Enter your payment details and click Rent
  • Either click Play Now to watch immediately, or close the message and return to My Library later to watch the film
  • Rented films will remain in your library for a specified time called the Rental Window
  • Once you click Play Now you will have a specified time called the Watch Window to finish watching the film

How long will I have to watch films I have rented? Each film has its own Rental Window which specifies how long it will remain in your library. This information will be displayed before you rent the film, and time remaining can be viewed in your library. You must start watching the film before the Rental Window expires.

Can I control the film (e.g. pause, rewind etc.) once I’ve started? Rented films each have a Watch Window which specifies how long you have to watch the film. This will start the first time you click Play Now. The Watch Window will be displayed before you rent the film, and time remaining can be viewed in your library. During the Watch Window you can control your viewing as required.

Can I watch the film more than once? You can rewatch the film repeatedly during the Watch Window. Rented films each have a Watch Window which specifies how long you have to watch the film. This will start the first time you click Play Now. The Watch Window will be displayed before you rent the film, and time remaining can be viewed in your library.

Why are films only available for certain dates? Films hosted by Glasgow Film At Home are subject to screening agreements set by third-party distributors that dictate availability.

Which devices can I use? You can use Glasgow Film At Home on different devices. See System Requirements for details.

Can I watch on multiple devices at once? No.

Can I start watching on one device and continue on another? Yes, as long as the device is compatible (see System Requirements) and the film is still within the Watch Window.

Can I share my film with someone else? Films you have rented can only be watched using your own account. We hope you enjoy the film whether you are watching alone or with friends. (Please socialise responsibly and adhere to current guidelines around public health restrictions.)

Can I watch films on Glasgow Film At Home from anywhere in the world? Due to licensing agreements films will only be available to view in the UK.

Do the films have subtitles or captions? Each film may have its own subtitle and caption options, which can be accessed in the playback control menu. Click the CC button to view the options available. Films not in the English Language will usually have subtitles automatically. Occasionally you may need to switch them on manually by clicking the CC button.

Pricing and Payment

How much does it cost to watch a film? Films are all priced individually. To see prices you can click on a film, or hover the mouse over it.

How do I pay for a film? Payment is by credit or debit card. When you choose a film to watch you will be prompted to enter your card details. (See our Privacy Policy for more information)

Do I have to enter my credit/debit card details each time I pay for a film? Yes. We do not store card details as part of your account so you will need to enter these for each payment. (See our Privacy Policy for more information)

What happens when I pay for a film? The film will be added to your library for you to watch when you are ready, or you can press play to watch immediately. You will also be e-mailed an electronic receipt for your payment. This e-mail will include a direct link to your film on Glasgow Film At Home.

Can I get money off with my Cinecard/15-25 card? No. These schemes are not applicable for Glasgow Film At Home.

Can I use my loyalty points to pay? No. The loyalty schemes are not applicable to Glasgow Film At Home

Can I use a Glasgow Film gift voucher on Glasgow Film At Home? No. Gift vouchers are not valid on Glasgow Film At Home.

What discounts are available? We sometimes have Bundles where you can pay for a collection of films at a discounted price.

What are Bundles? We will sometimes group films together into Bundles for viewing at a discounted price which is cheaper than renting the films individually.

How do I use Promo Codes? From time to time we may have promotions which reduce the price for certain films. Before you pay for a film you will be offered the chance to redeem any valid promo codes.

What if I need a refund? If you mistakenly pay for a film on Glasgow Film At Home, please contact us before you start watching the film.

Please contact us if you need further assistance.


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